How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches Jordansurprised Pest Control should get a fair and honest experience. If something went wrong, tell us. This page covers how to file a complaint and what happens next. It is a general template, not legal advice.

Topics We Accept

You can write to us about:

• Your experience calling or contacting Jordansurprised Pest Control
• How your personal information was handled
• Content on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If a problem comes from work done in your home, start by raising it with the provider directly. Keep a written record.

We still want to hear about it. Feedback helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Know the limits, though: Jordansurprised Pest Control cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

If your concern involves how a pesticide was applied, you may also contact the agency that regulates pest control in Indiana.

Filing Your Complaint

Email contact@jordansurprised.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if known
• A clear account of what happened and the outcome you want

After You File

We will acknowledge your complaint by email, usually within a few business days. Next we review what happened, which may include contacting the provider. Then we reply with what we found and any steps we are taking.

Still Not Satisfied?

If our answer does not settle it, reply and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@jordansurprised.living